Returns Policy (退貨條款)

For returning goods bought in our website please contact us via email or call our customer services at 0333 011 6882.

退回网站购买的商品
如需退回在本网站购买的商品，请通过电子邮件联系我们，或致电客服中心：0333 011 6882。

Unwanted goods

In accordance with your rights when you purchase goods online, unwanted products can be returned so long as you let us know you want to return them within 14 calendar days from the day after delivery. They must include all original packaging, be in "as new" condition and must not have been used, installed or had any data input on them. Any free gifts which may have been sent must also be returned. If the returned item(s) affect any promotional discount or offer then this will be adjusted in your refund.

不需要的商品
根据您在线购物享有的权利，若您在收货次日起的 14 个日历日内通知我们要求退回不需要的商品，您可以将其退回。商品必须包含所有原始包装，保持"如新"状态，且必须未经使用、安装或输入任何数据。任何可能已随附的赠品也必须一并退回。如果退回的商品影响任何促销折扣或优惠，我们将在退款中相应调整。

We may make a deduction from the refund if the value of the goods has been reduced as a result of you handling them. For ePOS systems and ePOS software purchases built to order, the refunded amount for any returned products will be the net amount after deducting the system preparation fees such as menu items programming and system customisation.  Our hourly rate is £65 per hour.

如果商品价值因您的处理而降低，我们可能会从退款中扣除相应部分。对于按订单构建的 ePOS 系统和 ePOS 软件购买，任何退回产品的退款金额将在扣除系统准备费（如菜单项编程和系统定制）后的净额。我们的服务费率为每小时 65 英镑。

To return goods please obtain an RMA number from Customer services on 0333 011 6882. You must enclose the RMA with your return for us to refund it.

退货时，请先向客服中心（电话：0333 011 6882）获取 RMA 编号。您必须在退回的商品中附上此 RMA 编号，我们才能办理退款。

You must return the goods to us within 14 days of telling us you no longer want them. The return is at your cost, and you need to make sure the goods are properly packaged, and sent with a reputable courier, as you are responsible for the goods until we receive them. We cannot accept any responsibility for goods that are damaged in transit before they reach us. You may wish to insure more expensive items.

您必须在通知我们您不再需要该商品后的 14 天内将商品退回给我们。退货运费需由您自理，并且您需要确保商品包装妥当，并委托信誉良好的快递公司寄送，因为在商品送达我们之前，您需对商品负责。对于在送达我们之前于运输途中损坏的商品，我们无法承担任何责任。对于价格较高的商品，您可考虑购买运输保险。

Once we have received the goods back from you, we will give you a refund within 7 working days.

一旦我们收到您退回的商品，我们将在 7 个工作日内为您办理退款。

We cannot refund/cancel your purchase if the product that you purchased is software packages and that activation key is already given to you.

如果您购买的是软件包且激活密钥已提供给您，我们将无法退款/取消订单。

We cannot refund or exchange unsealed headphones/headsets for hygiene reasons, unless faulty.

出于卫生原因，已拆封的耳机/耳麦除非存在故障，否则不予退款或换货。

Faulty Goods

Items faulty on arrival. You have the option of an exchange or refund. If your items are faulty on arrival, you have 14 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.

故障商品
送达即损的商品：您可以选择换货或退款。如果您的商品在送达时即存在故障，您有 14 个日历日的时间通知我们该故障。商品应以其原始包装退回，并包含所有配件和文件。一旦我们核实故障，我们将通过您的原始付款方式为您办理换货或全额退款，并报销您合理的退货运费。我们会测试退回的商品，如果我们的技术人员发现退回的商品并无故障，我们将把商品寄回给您，在此情况下，您需承担退回的运费。

If any of your purchases develop a fault, and it's more than 14 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair.

购买后出现故障的商品：如果您的任何商品在收货 14 个日历日之后出现故障，只要该商品仍在保修期内，您有权享受保修维修。

Sometimes manufacturers provide support direct to end users. The main reason for this is that they would like to ensure that their customers receive the best possible support on their products. If we refer you to a manufacturer your RMA will invariably be dealt with a lot quicker.

有时制造商会直接为终端用户提供支持。这样做的主要原因是确保其客户能获得最佳的产品支持。如果我们将您转介给制造商，您的 RMA 处理速度通常会快很多。

For products sold as open box or clearance the warranty period is 90 days.

作为"开箱品"或"清仓品"销售的商品，保修期为 90 天。

Damage in Transit

If any items were damaged in transit, we ask that you report it to us within 48 hours. If the items are visibly damaged on receipt, please refuse the delivery and call Customer services. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method.

运输途中损坏
如果任何商品在运输途中损坏，请您在 48 小时内向我们报告。如果您在收货时发现商品有可见损坏，请拒收包裹并致电客服中心。商品应以其原始包装退回，并包含所有配件和文件。一旦我们仓库收到退回的商品，我们将通过您的原始付款方式为您办理换货或全额退款。

Item Missing or Incorrect Item

If there is an item missing from your order or the wrong item has been sent, then please contact Customer Services on 0333 011 6882 as soon as possible and in any event within 48 hours, and we will do our best to resolve the problem.

商品缺失或错发商品
如果您的订单中缺少某件商品，或者收到的商品有误，请尽快（无论如何请在 48 小时内）联系客服中心（电话：0333 011 6882），我们将尽力为您解决问题。

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退换货政策

退回网站购买的商品
如需退回在本网站购买的商品，请通过电子邮件联系我们，或致电客服中心：0333 011 6882。

不需要的商品
根据您在线购物享有的权利，若您在收货次日起的 14 个日历日内通知我们要求退回不需要的商品，您可以将其退回。商品必须包含所有原始包装，保持"如新"状态，且必须未经使用、安装或输入任何数据。任何可能已随附的赠品也必须一并退回。如果退回的商品影响任何促销折扣或优惠，我们将在退款中相应调整。

如果商品价值因您的处理而降低，我们可能会从退款中扣除相应部分。对于按订单构建的 ePOS 系统和 ePOS 软件购买，任何退回产品的退款金额将在扣除系统准备费（如菜单项编程和系统定制）后的净额。我们的服务费率为每小时 65 英镑。

退货时，请先向客服中心（电话：0333 011 6882）获取 RMA 编号。您必须在退回的商品中附上此 RMA 编号，我们才能办理退款。

您必须在通知我们您不再需要该商品后的 14 天内将商品退回给我们。退货运费需由您自理，并且您需要确保商品包装妥当，并委托信誉良好的快递公司寄送，因为在商品送达我们之前，您需对商品负责。对于在送达我们之前于运输途中损坏的商品，我们无法承担任何责任。对于价格较高的商品，您可考虑购买运输保险。

一旦我们收到您退回的商品，我们将在 7 个工作日内为您办理退款。

如果您购买的是软件包且激活密钥已提供给您，我们将无法退款/取消订单。

出于卫生原因，已拆封的耳机/耳麦除非存在故障，否则不予退款或换货。

故障商品
送达即损的商品：您可以选择换货或退款。如果您的商品在送达时即存在故障，您有 14 个日历日的时间通知我们该故障。商品应以其原始包装退回，并包含所有配件和文件。一旦我们核实故障，我们将通过您的原始付款方式为您办理换货或全额退款，并报销您合理的退货运费。我们会测试退回的商品，如果我们的技术人员发现退回的商品并无故障，我们将把商品寄回给您，在此情况下，您需承担退回的运费。

购买后出现故障的商品：如果您的任何商品在收货 14 个日历日之后出现故障，只要该商品仍在保修期内，您有权享受保修维修。

有时制造商会直接为终端用户提供支持。这样做的主要原因是确保其客户能获得最佳的产品支持。如果我们将您转介给制造商，您的 RMA 处理速度通常会快很多。

作为"开箱品"或"清仓品"销售的商品，保修期为 90 天。

运输途中损坏
如果任何商品在运输途中损坏，请您在 48 小时内向我们报告。如果您在收货时发现商品有可见损坏，请拒收包裹并致电客服中心。商品应以其原始包装退回，并包含所有配件和文件。一旦我们仓库收到退回的商品，我们将通过您的原始付款方式为您办理换货或全额退款。

商品缺失或错发商品
如果您的订单中缺少某件商品，或者收到的商品有误，请尽快（无论如何请在 48 小时内）联系客服中心（电话：0333 011 6882），我们将尽力为您解决问题。

中文文本为 AI-generated, for reference only. 如中英文有矛盾之处 会以英文文本作准